Metal Parts Ltd was set up to concentrate on customer service and ensuring availability of all spare parts of the machines, vehicles Metal Companies deal in. The Metal Corporate by now had vast clientele to provide a great deal of customer service with spares along with import and distribution of parts and accessories for all its agriculture machines and other automotive vehicles.
With sales recording a sharp rise, Metal had to review its strength and weaknesses in its business policies and activities. This led to the establishment of a separate Customer Service Business Division under Metal Parts Ltd. The Division has two units, Customer Service Unit1 and Customer Service Unit 2.
This Business Division focuses on customer service principally. The Division has professional and experienced Engineers and mechanics. The responsibility of the teams is to happen good customer service in any situation. Their responsibility lies in fostering lasting customer relationships.
The Customer service teams make sure to provide timely, attentive, upbeat service to the customers in such a manner that reflects the proactive attitude and the quality and commitment of Metal’s business.
Professionalism, patience, and a “people-first” attitude are the maxims the Customer service teams ensure in their dealings with the Customers.
The Customer service teams interact with the customers on a variety of channels like the hotline they use for the customers to call the customer service officer 24/7, the cell phones, email, social media platforms, and physical visits of the Customers at the service centers, other Company offices. The Customer service teams also use mobile vans to promote their service at the doorsteps of the customers.